U-Haul Moving & Storage at Main St - Buffalo, New York

Luz R.

No tienen personal que hable español,se me hizo difícil comunicarme con la persona que me atendió. Pero siempre alquilé el truck.

David E. A. P.

Excelente. Ya en otras ocasiones nosotros hemos ocupado sus servicios. Muy buenas opciones de acuerdo con las necesidades, y muy buena asesoría de su personal.

QueeNia A.

For Pick Up:
There were 4/5 people waiting in the "store" area before anyone came to attend to us. There's a sign on the plexiglass indicating that someone is there they're just in the back/outside.

On my turn to the counter the app the company uses to upload my photo upon pick up didn't work on either "company phone." That took about 10 minutes to figure out and the manager had to in override that so he can move on to process the rental.

I tell the manager I'm only going to use 7 miles. He says he has to put at least 10 miles in the computer. I tell him I'll only be a few hours. He processes the contract for 24 hours.

I get told it's the one van as I look out the window & he points to it. I go to inspect the van by walking around it. I get in and tried to get it started and the key didn't go into the ignition. It was not the right one. I look carefully at the key and see that there is a number on it. I had to go find the correct van by looking at the number on the key. Rather then go in and tell the manager that he was wrong about the van he pointed to.

I go into the van where that the key matches the # on the van. As I inspect - The passenger seat next to mine has a lot of cat hair. I took a photo for my records.

When I get to my first location - my friend that was helping me move is allergic to cat hair but I didn't have time to go back to get another vehicle. So I had to deal with that as a delay.

For Drop Off:
I wasn't told where park it when I bring it back. I park it in the parking spot where I picked it up from. I get told I have to move the van over to the side of the building where drop off is and that there should be someone there. I notice 2 other guys just hanging out & chatting. They look like they might be people that work there but I walk out to move the van.

As I'm looking for the person that's supposed to be cleaning the vehicles - there is no one around. WhileI'm walking all the way to the back of the facility & back up to the van I'm returning I'm looking into each truck & van. I noticed that there is a van right in front of the one I'm dropping off with the keys in the ignition and the engine is running.

I proceed to leave my keys in the van I was turning in and walk back into the store to let the manager know that there's no one out there. I'm told that the person must be out there or inside cleaning it or possibly inside, in the back, getting supplies to clean & that it should be fine. Mind you, the two other guys in the store look like they work there and they are still just chatting and hanging out.

I left a little concerned that the van I had turned back in would also be running and that they would also charge my van for gas that I did not use. I know I Only used the van for 6.7 miles less than what I told then I would. I used GPS to know exactly my route.

LOOKING AT MY RECEIPT:
SURE ENOUGH when I look at the receipt I see that they charged me 2 gallons of gas that was likely used up while they let the engine run while they were "cleaning" it.

Now I have driven cargo vans before so I know they don't use 3.5 miles per gallon. I go on to the U-Haul website where it states that a van takes 18 mph gallon. I only drove less than seven miles. And I was charged for 2 gallons (!?!) that they likely had turned on like the vehicle that was parked in front of mine with the engine running.

Why do I have to pay for the engine running while a person is cleaning it?

What kind of scam are they running here with charging for gas while it's running in the parking lot after it's been turned in?

IT'S NOT RIGHT!

It was my FIRST AND FOR SURE MY LAST experience with this U-Haul for sure.

I have photos of the dashboard from pickup and drop off. Also, The receipt they sent me says I drove 7 miles.

Somebody needs to make it make sense. I drove 7 miles. Using 2 gallons would make it that I drove 30-36 miles depending on load.

I DIDN'T AND I WANT MY HARD EARNED MONEY BACK.

Johnny L. C. M.

Approximately 10 days prior to my move I booked a 26 foot truck online. I also scheduled it to be picked up at the U-Haul on Main Street in Buffalo. The following day I went to the U-Haul & Storage on Main Street to physically confirm my order. The gentleman working at this location was more interested in playing with his cellphone than checking on my rental. After a bit of time he was able to confirm my truck. The entire time I felt like I was an inconvenience to him, poor customer service. Online and with the Main Street location I made my pick up of the truck for 7:00 AM, I also arranged for four loader to be at my home at 8:00 AM.

I checked one more time the day before my move by going to the Main Street location to verify my order. I got the same attitude of annoyance from a different person, but he said there were no issues. So, I told this person I would see him in the morning at 7:00 AM.
The next I returned at 7:00 AM, a different person was there and he could not find my reservation. After making a couple of calls he found my reservation, he then said they did not have a 26 foot trailer on their lot. He could care less, at least that is my perception. The only place that had the truck was at a different location and I would have to wait until they opened, they open 10:00 AM, Fortunately my movers understood, saying this is common for U-Haul. By the time I got the truck and had to wait for the four truck loaders it was noon. I want make this clear, my four truck loaders did not cause the delay this was all due to U-Haul. My advice to anyone reading this is to stay away from the U-Haul & Storage located on Main Street in Buffalo. They do not care!!

Payal G.

0 stars for extremely poor management. We rented a truck for pickup at 6 am. since our movers were not available at a later time. We went on time to pick up our keys for the rental and found out that the lock to open the box that had the keys was frozen. We called customer care, and they said they could not do anything until 9 am and that they were unable to reach out to senior management, who seemed unwilling to help us as a customer before 9 am. The role of a manager is to ensure that the customer gets the product (or keys in this case). Use of a lock that is difficult to open in cold ( this is Buffalo winter), along with the inability to fix the problem in a timely manner, reflects poorly on the policies and values on the management at U-haul. We are now reluctant to try U-haul ever again, as we can not trust a company that does not value the time of its customers.

Mark R.

We rent from this location often and haven't had an issue ever, which is surprising for U-Haul. I left something in a truck, was a little nervous calling to ask if it was still there. When I called they were fantastic and grabbed it right from the truck and brought inside. Very helpful and kind, we'll be back.

R. L. (. S.

I’ve rented from this location many times. Overall, they have been positive experiences with a few hurdles:

- This location can, at times, be extremely busy with long wait times at the counter.

- Dropping a truck off is a bit of a gamble if returning it close to your return time. Combined with the long wait times (see above) and the fact that the returns can become backed up, your truck might be checked in after the return window which means they charge you an extra day and you have to call to have it sorted out.

- The truck you pick up will likely be dirty and/or damaged. This location’s fleet seems to take a huge beating compared to other locations.

- If you have an out of state license, be prepared to bring your passport.

forurinfo

The sales clerk was horrible, rude and very unprofessional. Did not assist me in any way. He spoke to me as if I was a child. I decided never to return to that store ever again.