UPS Hub - McKinney 7535 - McKinney, Texas

Justin B.

There is a lot of shady business practice going on at this location. I have paid for 2 day delivery twice now trying to get a package delivered to my house. The morning it arrived to this warehouse it was labeled as "rescheduled 2.5 weeks from now based on customers request."

I had the first package sent back to the sender (because that's easier then just getting it to me apparently?) And now my second package is being held hostage again. I'm sure I'll be having it sent back to the sender again because I doubt it ever will be coming.

I'm going to attempt to make a formal complaint with UPS. But I doubt it will go anywhere.

Just M. (.

One thing I can't stand is a liar. I especially can't stand a lying delivery driver who has MY package. I live in a rural area so I choose to have anything I order delivered to my office. The old UPS driver who delivered to this area was great and knew exactly what hours and days the office was open. Apparently UPS decided to switch around driver routes, and now I've repeatedly had issues with the driver. Most recently I was expecting a package Friday and the driver came (or marked down that they came) 8 minutes after the office closed, then came again the following day when the office isn't open (days and hours are listed on the door) , and now they are lying about trying to deliver today and the office being closed. The driver marked my office as closed at 2:45 PM and returned my package to Arlington. My office was absolutely not closed and the receptionist never saw a UPS driver even come to the door. Apparently they just didn't want to deliver my package today so instead lied about the office being closed to get out of it. When I called the UPS 800 number I got someone with a heavy accent reading off a script. When I told them the driver straight out lied about my office being closed, she said the driver would call me within an hour. I knew not to hold my breath, and was right because I never got the call.

Symone D.

My package was suppose to be delivered 2 days ago. It has been saying “Out for delivery” for 2days. Today the UPS girl walks to my door, looks at my camera then leaves. Then marks my package as delivered to “Other” instead of “Front Door”… but NEVER DELIVERED IT!! She wasn’t even driving a UPS truck. She was wearing a safety vest & driving a regular car. UPS doesn’t help because they can’t trace where drivers leave the package or take it. They are suppose to be taking pictures of where they left the package. Nope, didn’t get one of those either. This time of the year is THE WORST & package theft is at an all time high. But the police are now involved.

Dan S.

So a HUGE THUMBS DOWN to this distribution location and SHAME on you UPS corporate people for you lack of care and concern for people's time. Sent a package containing a $2000 irreplaceable antique. The delivery address was just down a driveway. There's a huge sign on the gate at the driveway to call and the resident will come meet the driver. But NOPE! The tracking stated UPS made THREE attempts to deliver and "could not acquire a delivery signature." Total BS!! And then...multiple calls to "customer service" which someone in another country which ended up being a complete waste of time. This location is closed to public pickups and no way to even get through the corporate filters to talk to anyone who speaks our English language clearly and communicate clearly in order to resolve an issue. Wow. What a circus. And shame on UPS for such poor service on an easy resolution. After hours on the phone by multiple parties, the package is being returned to us (the sender hopefully still intact and in one piece), and we will re-send it USPS. Absolutely terrible.

James B.

Been on a delivery truck for 2 days… delayed due to weather ( it’s 60 and sunny out) and I have a vintage guitar that will now be sitting in their hub in sub 20 degree weather for 3 more days on a holiday weekend because of a cold front coming. UPS main has been no help and 2 call backs promised from the hub… nothing. I knew I should’ve told the shipper to use FEDEX. Embarrassing service per usual from UPS.

Shami L.

Had the worse experience dealing with this place. Paid for signature on delivery. They changed the delivery address on my package and told me it was a system error, they intercepted it after multiple calls that I made to customer service, then they re-delivered it to the WRONG address, to the WRONG recipient and took a WRONG signature, they had to go back & retrieve it again- was ASSURED it was unopened and would be safely delivered, was told the supervisor would take it home to hand deliver it since he lived 15 mins from Littel Elm which was the intended destination- it then arrived a few days later by a delivery man who was NOT the supervisor and it was OPEN AND HAD NO CONTENTS. Meaning the box was empty. My privacy was invaded and my item was stolen. Spoke to a dispatcher Deborah multiple times and she also assured me the supervisor was in possession of my package. Now I cannot get a hold of anyone, calling customer service is a pain cause I have to re-tell the story over and over and I have not been compensated for my package or the value of my lost item. Fraud fraud fraud. I am pursuing legal action.

Dominique R.

This is the WORSE location EVER!!!!!! My package is currently being held hostage at this location. The lady told me I can not come pick up my package because they don’t allow customers there at that location and the delivery drivers clearly can’t read because they don’t know how to read an address on the package. And nor can they send it to another location where I can just come pick it up. This all has been absolutely ridiculous. I still don’t have my package and it was supposed to be delivered days ago where I paid for express shipping. And this is the day I needed what I ordered. I was told a supervisor would give me a call and I haven’t heard a word. This location and the people in it needs to be closed down!

Jacqueline G.

The McKenny hub has the worst customer service I have ever experienced. I have been trying to get a package delivered for the last for days. The online customer service is no better. They do not care about their customers satisfaction. Worst service ever. I have traveled around the United States for the last nine years and have never had an issue in other states and cities.