Premier Cleaners - Harpersville, Alabama

Landon F.

Unfortunately, I can’t put 0/5 stars.

I understand that mistakes are made by employees. Nothing can be done about that, but when a small business doesn’t make an effort to make it right, it’s bad for their business.

To make a long story short, I let them clean and press the suit I got married in. The jacket they gave me back was a cheap jacket for a child (made in china), not my original jacket (Pronto Umno brand).

I’m not annoyed about the mistake, but the owner and/or manager doesn’t care about customer service and refused to reimburse me or make any effort to make it right. I asked them to search for my correct jacket or pay to replace my original jacket, and they refused.

I will not be taking any of my clothes to them in the future. It was my mistake for taking it to a cheap place that only cares about their money and not their customers.

Kenneth R.

After purchasing a suit to wear to a funeral, I took it here to be cleaned and pressed again. Once I got it back there was a stain in the back of the suit jacket. I informed the staff member (front desk) and she tried several times to no avail to get the issue fixed.

I finally asked the nice lady that works there to have to owner to call me about my jacket. Right off the back, he tried to insinuate that I must have put something in my jacket! I politely informed him that , it wasn't possible because when I took it off and drop it off by there, there wasn't anything in it!

He sent it off to several places so he says to no avail! Worst experience with any owner of a dry cleaning service thus far and not one time did he say I would replace it to possible error on their behalf! This place is real convenient for service but had there been a different one in town, I definitely would have been using it. I bought a pair of white polo shorts there and what do you know, they came back with a stain and they were sent back twice and came back again still messed up!

What does the owner does He calls and say that we're going to clean the clothes I sent, but after that, he would like for me to use someone else due to them keep messing up my clothes and he further stated that he would pay me the value of my suit that they messed up!!!

Worst experience ever!! The only thing good about that place and service will be the lady you meet there when you drop your clothes off that works her tail off.

I WOULDN'T RECOMMEND TAKING ANY CLOTHES THERE TO ANYMORE OF MY FAMILY MEMBERS AND FRIENDS!!

Cayla T.

I brought in an afghan that my late grandmother handmade and they not only restored it to what it must have looked like when new, they patched up a small hole. I cannot rate this establishment highly enough for saving this priceless family heirloom.

Sherie D.

I asked if they could do s zipper replacement for backpacks she said yes but they didn't wanna fool with it so no.THANKS ANYWAY NEVER WILL GET MY BUSINESS AGAIN!!!

Charles B.

We will be back learned a lot about Mardi gras that we did not know.

Terry B.

Food was delicious! Service was wonderful. Great experience.

Carol S.

Very nice

cindy P.