Painted Cottage Cafe - Collingswood, New Jersey

Alondra C.

I first saw them on facebook and I tried to reach out but I didn’t get a response but i figured I’d go check them out and I wasn’t disappointed!! I got a beautiful dresser from them. It’s only Jim and his coworker but they were amazing! They delivered my dresser and was very careful about it. Thank you!

Kristi K.

BUYER BEWARE!!! I paid for items the owners stated they would hold onto them as I couldn't find a bed I liked to go with the Bombay antique dresser, double highboy Bombay chest, and glass door enclosed cabinet; in addition they were waiting to do the paint color once I chose a bed so they would somewhat match which was the reason for them holding all of it until I found a bed I truly loved that would work for my medical issues.

I have left multiple messages over the past few years, many over just the last 3-4 months and yet I get no responses. HOW HARD IS IT TO RETURN A PHONE CALL It is obvious they were more than willing to take my money, and yet the only deduction I can come up with for the lack of response is that they resold the items, even though I was told they would have my name on them and be kept in a back storage area WITH SOLD TAGS ON THEM.

I have been trying again and again to talk to the owners, I spoke to the husband once, who stated he would have his wife call...absolutely no calls back. I have left messages via their different platforms and again no response. And if course all I get is their answering machine, no one ever picks up the actual line.

I have the bank statements showing the payments, yet I have received nothing for what I paid. At this point I just want a full refund since I clearly cannot get anyone to call me back. My name, number, and address have not changed since first contacting them and paying for the various items, and I made sure these were included in all my correspondence.

Interesting how they can't seem to contact me and now I have no choice but to make others aware of their shameful business practices. At this point I have no recourse other than to continue to post this on as many sights as possible, so others are aware.

Kristi King

Ulyana P.

This business does not care about their costumers at all. We ordered a bed and specifically stated that we wanted it painted white or we would not buy it. This was mentioned numerous times during our conversation. The owner agreed and told us that she’ll get us done for us within a few days. It took them almost 2 weeks to deliver the bed. They delivered it and it was not painted. They told me I never said anything about painting it a different color. That’s a straight up LIE. There was no apologies, no nothing. In fact they accused me of lying and said I never asked for it. They didn’t feel bad at all. They didn’t try to fix the issue. Offered nothing. No help. Money is not a problem and I would have paid more if needed. They don’t value their costumers and it’s a shame. My family has been buying furniture from them for years and this is the kind of treatment we get. The whole situation was mean on their end. I’m in disbelief how they run their business and get away with this type of treatment.

Varsha G.

I bought shelving and a refurbished dresser almost a year ago. The dresser has 7 drawers of which I can only open 3. I have contacted them multiple times to come and fix it, but they do not respond and have not fixed it. This is unusable junk in my house that I spent a lot of money on. The shelving unit has wallpaper in back with a very noticeable seam and is crooked. This is over priced and I have gotten better quality pieces from people selling refurbished furniture on Facebook market.

Elton S.

We specifically asked in our order that the item be delivered into our house to an upstairs bedroom. Our request was totally ignored and they selected a shipper who will dump the item outside our house (during Winter). I now need to figure out how to get the item into our home. I wish that companies would care enough about the customer to think about the entire order process. This lack of customer empathy has left a real sour taste in our mouths.

Rob M.

My wife and I were blown away by this hidden gem. It's like walking in to a dream full of up-cycled furniture, magical tidbits, and beautiful décor. There's so much character!

JD S.

I ordered furniture from them on Etsy; spent a couple grand. Big mistake. No communication from them; no response to messages about when they would ship. Then, Jim messages, 'We will let you know... we are expecting a shipment next week'. This made no sense. Did they not have the stuff they sold me? More silence in response to my questions. Then they said that they were painting the furniture. Suspicious, that they actually didn't have the furniture, I asked for a photo. No response. Last Monday, they messaged, 'We will send you photos by Friday.' Friday and Saturday passed, no photo. When I pressed for a ship date, Jim responded, 'Next week....' which, I pointed out, is not a date. No response. Ultimately, I contacted my credit card fraud department. They said they refunded me today. I'm hopeful but skeptical. No credit has yet appeared im my account. These people are sketchy. Their 'store' is sketchy. Run away

Natasha T.

It is a beautiful piece. There are a few negative things I experienced to knock it down to 3 stars:
1- not very responsive and did not answer specific questions in the message.
2- under quoted estimated shipping and did not proactively reach out when we were past the initial delivery estimate, I had to reach out. I am okay with waiting, however, not okay with feeling forgotten.
3- there is no top coat or clear coat over the chalkboard paint. This allows MAJOR chips in the paint to happen since there is no protective clear coat. Had to spend a weekend repairing the chips with my own chalkboard paint as none was provided. I even requested upon purchase as instructed to and it did not arrive.
4- there is a hair on the flat desk part that will live there forever. I understand human error and for the price, I would expect better.
It did come packaged very well and I DID get the furniture.

Alondra C.

I first saw them on facebook and I tried to reach out but I didn’t get a response but i figured I’d go check them out and I wasn’t disappointed!! I got a beautiful dresser from them. It’s only Jim and his coworker but they were amazing! They delivered my dresser and was very careful about it. Thank you!

Kristi K.

BUYER BEWARE!!! I paid for items the owners stated they would hold onto them as I couldn't find a bed I liked to go with the Bombay antique dresser, double highboy Bombay chest, and glass door enclosed cabinet; in addition they were waiting to do the paint color once I chose a bed so they would somewhat match which was the reason for them holding all of it until I found a bed I truly loved that would work for my medical issues.

I have left multiple messages over the past few years, many over just the last 3-4 months and yet I get no responses. HOW HARD IS IT TO RETURN A PHONE CALL It is obvious they were more than willing to take my money, and yet the only deduction I can come up with for the lack of response is that they resold the items, even though I was told they would have my name on them and be kept in a back storage area WITH SOLD TAGS ON THEM.

I have been trying again and again to talk to the owners, I spoke to the husband once, who stated he would have his wife call...absolutely no calls back. I have left messages via their different platforms and again no response. And if course all I get is their answering machine, no one ever picks up the actual line.

I have the bank statements showing the payments, yet I have received nothing for what I paid. At this point I just want a full refund since I clearly cannot get anyone to call me back. My name, number, and address have not changed since first contacting them and paying for the various items, and I made sure these were included in all my correspondence.

Interesting how they can't seem to contact me and now I have no choice but to make others aware of their shameful business practices. At this point I have no recourse other than to continue to post this on as many sights as possible, so others are aware.

Kristi King

Rhonda W.

THE WORST!!! WE BOUGHT A PAINTING IN NOVEMBER 2024 AND NEVER RECEIVED IT!!! KEPT MY $300. REPORTING TO THE BETTER BUSINESS BUREAU!!!!!! I WOULD RATE THEM A -5!!!!!!

Ulyana P.

This business does not care about their costumers at all. We ordered a bed and specifically stated that we wanted it painted white or we would not buy it. This was mentioned numerous times during our conversation. The owner agreed and told us that she’ll get us done for us within a few days. It took them almost 2 weeks to deliver the bed. They delivered it and it was not painted. They told me I never said anything about painting it a different color. That’s a straight up LIE. There was no apologies, no nothing. In fact they accused me of lying and said I never asked for it. They didn’t feel bad at all. They didn’t try to fix the issue. Offered nothing. No help. Money is not a problem and I would have paid more if needed. They don’t value their costumers and it’s a shame. My family has been buying furniture from them for years and this is the kind of treatment we get. The whole situation was mean on their end. I’m in disbelief how they run their business and get away with this type of treatment.

Rob M.

My wife and I were blown away by this hidden gem. It's like walking in to a dream full of up-cycled furniture, magical tidbits, and beautiful décor. There's so much character!