Ashley Furniture Distribution Center - Visalia, California

Mrs M.

Honestly out of all the furniture that we have purchased from the Modesto Ashley Furniture, today is the ONLY day that we actually experienced a smooth delivery and not one thing wrong with our furniture, thank you William and Johnathan for making the ending experience a good one because everything before it was horrible. I truly appreciate people like you so the 5 stars is for you both! What I went through to get to the end was a horrible experience that is a 1 star.

Modesto Ashley furniture store is horrible at answering calls, getting things scheduled the right way and quick to sell but when you have a complaint everything gets thrown on you and the tone of voice changes. So I do not recommend go somewhere where you are appreciated as a customer.

Purvi Ghai

Terrible experience overall.
We were helped Marie Rebelo. She appeared to be on the older side so we were hoping she had more wisdom, experience and efficiency as this was the first time we were buying furniture in person and not electronically.
We were very patient and kind to multiple things she did that we didn’t like. First off, she was following us around the entire store really trying to sell everything instead of just giving us the space and time to look. Keep in mind that we were here with our two kids under the age of 18 months old looking for furniture as quickly as we could since we knew exactly what we wanted. Secondly, we explained to her what items we were interested in and what we wanted but she was showing us some things that were not in the category of our interest and things we told her that we definitely don’t want at this time. Thirdly, she did not have a measuring tape with her; I feel like that’s furniture store sales rep 101.
We ultimately did find what we liked; however, did not have the time to buy the items that day because we had to rush home since our babies were exhausted. We scheduled an appointment with her for the next day to purchase the sofas, dining table and the other items. We called her to let her know what time we would be coming in. We got there about 5 minutes earlier than the time of our appointment. She was with another client so we gave her time instead of going to another sales representative. We let her know we were there. She told us it would only be a couple more minutes. Half and hour later and with our kids starting to get squirmy, we told her sorry we would just like to check out with another sales representative so we can go home sooner than later. She again told us to give her just five more minutes which again turned into another 45 minutes!!! I went up to her several times by this point and I had to nurse my youngest in my hot car outside in 107 degrees weather with the air conditioning on of course.
Once she was finally with us, she was giving us a different price with calculation for the dining table than what it was originally, it took another 30 minutes to figure out the numbers. Honestly, if you’re going to be a sales representative, you have to get your numbers right. When we were finally checking out, at this point exhausted and two crying babies later, it took her a ridiculous amount of time to check us out. She promised to change the carpet from under the dining table to the one we wanted for no price change (originally $50 price difference but we were buying more than $4k worth of items), however, she did not follow through with that. The manager did ultimately honor a $150 discount on our final price due to our long wait which we were thankful for. She entered the wrong dining set color initially and luckily we caught it so she changed it in the system. additionally a higher price was entered for one of our items which took another manager to approve and fix. After all this was done on 8/11/19, our items were supposed to be delivered 8/27/19, and most of our items were delivered. However, 1 dining set and 2 placemats were not delivered. When I called to see when they would be arriving, the manager told be the best they can do is October 12!!!!!! That’s 2 months from the order date. Just ridiculous. I don’t know why those items were “back ordered” and if they were “back ordered” our sales representative should have told us about it.
Additionally, the manager was extremely rude, cold, and had a grim facial expression throughout the store experience and was straight bitter over the phone, she suggested we can come in and grab any floor dining set and placemats on the “floor” which we found ridiculous as we obviously wanted new items since we paid for them! She was also very condescending to Marie, and to think, Marie was probably twice her age or more. Zero respect. Setting poor examples as a manager.
I wouldn’t go here again unless it was my only option and I would lower my expectations as much as possible.

Bobby Sierra

Always a great experience with Ashley furniture. It's a bit of a wait at time but it is worth it.

elizabeth zarco

If I can give them zero stars I would.WORSTE experience/customer service ever.

Rick Patterson

The warehouse guys worked quickly and they were very helpful! Rp

Martin Morales

Sandeep Singh

Arley Capps