Paige French
2/5
Use at your own risk. (East Dallas/Garland/Wiley)
Install was sloppy, drainage pipes were improperly done causing 3 weeks of calls and follow up on my part to get fixed, emergency overflow drainage was not installed, duct work didn’t follow the old paths (were NOT neat or tidy, and literally built *through* my storage deck without letting me know or regards as to how I would now remove my boxes when needed).
Large debris was removed but smaller, dangerous sharp shrapnel was ignored and left where anyone or my dog could be injured if we stepped on it. Insulation was ground into my carpets and entry mats (front and back). It took me three days of vacuuming to just get most of it up.
Response to the issues was always polite, they sent 4 different techs out, but didn’t actually fix the issues for three weeks. 3 weeks of siphoning out the clogged drainage pipe every two hours to keep the unit running. Yes, they knew this was happening; I kept them well informed, and every tech that came said the same thing; the pipe needed to be installed properly and an emergency overflow had to be installed as well. Not a single one of these techs picked up the obvious trash left by them originally.
The level of service I got for the money spent was not worth it. If the unit functions well for over 10 years, I may change my mind, but no install of this expense should ever require the outlay of over seeing, follow up, out right labor, and frustration I had to go through to get the job “done”. I use quotes because the trash is still on my property and at this point I have no faith in them and will clean it up myself.
