ARS / Rescue Rooter - Irving, Texas

Jose Torres

Me trataron de maravilla el técnico muy amable

Hector Aguilera

Muy buen servicio

Paige French

Use at your own risk. (East Dallas/Garland/Wiley)
Install was sloppy, drainage pipes were improperly done causing 3 weeks of calls and follow up on my part to get fixed, emergency overflow drainage was not installed, duct work didn’t follow the old paths (were NOT neat or tidy, and literally built *through* my storage deck without letting me know or regards as to how I would now remove my boxes when needed).
Large debris was removed but smaller, dangerous sharp shrapnel was ignored and left where anyone or my dog could be injured if we stepped on it. Insulation was ground into my carpets and entry mats (front and back). It took me three days of vacuuming to just get most of it up.
Response to the issues was always polite, they sent 4 different techs out, but didn’t actually fix the issues for three weeks. 3 weeks of siphoning out the clogged drainage pipe every two hours to keep the unit running. Yes, they knew this was happening; I kept them well informed, and every tech that came said the same thing; the pipe needed to be installed properly and an emergency overflow had to be installed as well. Not a single one of these techs picked up the obvious trash left by them originally.
The level of service I got for the money spent was not worth it. If the unit functions well for over 10 years, I may change my mind, but no install of this expense should ever require the outlay of over seeing, follow up, out right labor, and frustration I had to go through to get the job “done”. I use quotes because the trash is still on my property and at this point I have no faith in them and will clean it up myself.

Brett Hudspeth

I recently had an experience with American Residential that left me quite disappointed. Our 20 to 25-year-old furnace had an issue, and their technician came to check it. However, he seemed more focused on selling than diagnosing the problem. He quickly glanced at the unit and said we had a bad blower motor, quoting $1,400-$1,600 to replace it or suggesting a new furnace for $7,400.

When I mentioned wanting a second opinion and wasn't ready to decide, they started offering "better" deals, which felt a bit pushy. I decided to have another company look at it. The new company quickly identified the issue as a bad capacitor, replaced it within 30 minutes, and our furnace was back to normal in no time! The repair cost was only $25.

It seems that American Residential might benefit from focusing more on accurate diagnostics rather than sales. Their initial diagnosis was not only incorrect but also costly. What they quoted as a $1,600 minimum fix was resolved by another company for $25...

Although I understand we have an older unit and it very well may need to be repaired at some point in the near future, I was hoping to get an honest opinion and that was clearly not the case in my situation. While I appreciate their effort, I hope they can improve their service to provide more accurate assessments in the future.

Angelo Followell

Everyone I have to say from rep to phone calls and then the techs performed An unbelievable display of knowledge professionalism and respect. I got a the rheem ac unit inside/outside ,thermostat full replacement for a respectable price. And in 1 day amazingly completed the full install in about 3 hours.
Cleaned up there mess tested unit and explained everything to me and asked if I have any questions and they where on there way to there next job. While there electrician is coming to change the panel.
ARS gets 2 thumbs up I highly recommend them.
Thank you.

Maria Cardenas

This is my second time using ARS Rescue Rooter, and like last time their service did not disappoint! Gabriel and Enrique worked diligently, answered all of my questions, and cleaned up once they were done (even tidied up random items in my garage that were probably in their way ?). Honestly beyond grateful these guys were up in the attic changing the furnace and what not in this insane Texas heat. Their pricing and financing options are super helpful as well, and they’re always trying to help the customer out. I will definitely keep being a return customer, but hopefully not because my A/C or water heater suddenly died on me ?. Thank you ARS Rescue Rooter!

Darla Keller

I can”t say enough good things about Derian. He really is nice, personable, honest, professional .He made me feel at ease. He really should receive a 10. Noel smart personable, honest . I would give him a 10. I like were they took pictures to show me what was really going on with my system . I have never had this kind of service.They both represent your company well. Wonderful customer service. I would highly recommend your company. Very pleased. Thank you, Darla Keller

Fikadu Ebba

Excellent services, prompt and very professional. Noel Ramirez was very helpful and went above and beyond his professional duties to make sure my needs were met. I am happy to have by new AC unit is installed by them.